By Ryan Parks
(ENFIELD, NH | FORT COLLINS, CO) – RCS is pleased to announce our customer spotlight, Biltmore Company.
Biltmore is the largest, privately owned, home in America. The Estate was built in 1895 in Asheville, North Carolina, and sits on an almost 8,000-acre self-sufficient estate, with roughly 1.5 million visitors annually. There are 2 hotels and 6 different restaurants on the property. Biltmore hosts concerts, weddings, clay shooting, river rafting, fly fishing, and many other activities.
RCS has had the pleasure of working with Biltmore for ten years, they joined the RCS family in 2007. Boyd Winchester, Computer Systems Analyst, at Biltmore Estate states, “RCS has helped me with a wide range of problems, they support us with everything from creating custom reports to troubleshooting issues within Counterpoint. I appreciate the fact that no matter the problem, RCS is ready with an answer or they find a solution quickly. And, if the answer isn’t exactly what I’m looking for, they are always able to provide alternatives.”
Working with Boyd at Biltmore is gratifying for RCS. As a power user, Boyd loves to push Counterpoint to new limits and we enjoy the challenges he brings to the table. From discussions on the best way to slice and dice data for reporting to consulting on the API design for his wine club integration, every day is an adventure and we truly enjoy being Biltmore’s trusted Counterpoint advisor.
With 13 distinct retail stores on the estate, Biltmore certainly keeps RCS on its toes. These retail shops sell a wide range of products including plants, apparel, jewelry, books, home furnishings, wine, and many other products. The Estate also boasts the most visited winery in America, with a wine club that currently ships wine to 37 states within the continental US.
NCR Counterpoint helps Biltmore keep its retail inventory on track. By utilizing Counterpoint’s inventory control tools, they have been able to reduce overall inventory holding costs and their risk of inventory shortages all while accounting for various sources of seasonality. This ensures that their customers are always able to find the perfect purchase to commemorate their visit to America’s largest home. After recently upgrading their Counterpoint Software to the newest version 8.5, they are able to utilize the new user interface. Read more about NCR’s newest Counterpoint Release. Biltmore also uses NCR’s CPMobile devices mostly for their specialty sale events. Recently, they had a local event off-site event where Biltmore wanted to sell their wine. The store utilized their CPmobile devices at the event to sell the wine.
“RCS doesn’t just provide hardware and software, they also create numerous enhancements and provide the training needed to run a point of sale system.”
– Boyd Winchester, Biltmore Company
About RCS
Founded in 1987, RCS specializes in retail management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full range of retail industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail community for nearly 30 years.
To learn more about RCS, call 1-800-417-3030 x1 or request a demo.
For more information about Biltmore Company, its products, and services, visit biltmore.com.
