Account Executive

Account Executive

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Reports to: VP of Sales & Marketing
Department: Sales & Marketing

Job Summary:

The Account Executive is responsible for driving revenue growth through lead generation, pipeline management, and relationship building. This role plays a crucial part in owning the sales pipeline, meeting sales quotas, and demonstrating product expertise to prospects and customers. The Account Executive will collaborate closely with marketing, sales, and product teams to ensure a seamless sales process and contribute to overall business success. The ideal candidate is a results-driven sales professional with a deep understanding of consultative selling, a passion for delivering value to customers, and the ability to collaborate across teams to achieve shared goals.

In order to contribute to RCS’ award-winning sales and customer service, all employees live by RCS’ Core Values:

1. Do the right thing 
2. Be fun to work with 
3. Take Ownership

 

Key Duties and Responsibilities:

Lead Generation & Prospecting

• Proactively source and engage new business opportunities through inbound and outbound sales efforts.
• Qualify leads by understanding prospects’ goals, challenges, and needs to determine fit for RCS solutions.
• Work closely with marketing to optimize lead generation strategies and nurture inbound prospects.

Pipeline Management & Ownership

• Own and manage the full sales pipeline, from lead qualification to deal closure.
• Maintain accurate records of all sales activities in the CRM, ensuring data integrity and visibility.
• Forecast and report sales performance, identifying trends and opportunities for growth.

Product Expertise & Consultative Selling

• Develop deep product knowledge and effectively communicate the value of RCS solutions to prospects.
• Conduct product demonstrations, sales presentations, and tailored solutions to meet customer needs.
• Stay up-to-date with industry trends, competitor offerings, and emerging technologies to position RCS effectively.

Sales Quota Achievement

• Consistently meet or exceed monthly, quarterly, and annual sales quotas.
• Develop and execute strategic account plans to accelerate sales cycles and increase conversion rates.
• Identify and close upsell and cross-sell opportunities within existing accounts.

Relationship Building & Customer Engagement

• Establish and maintain long-term relationships with key prospects and customers.
• Act as a trusted advisor, helping customers maximize the value of RCS products and services.
• Provide exceptional customer service throughout the sales process to drive retention and referrals.

Collaboration with Internal Teams

• Work closely with marketing, product, and customer success teams to align sales strategies with company objectives.
• Provide feedback to marketing on campaign effectiveness and sales enablement needs.
• Partner with internal teams to ensure a smooth handoff from sales to implementation and ongoing customer success.

Ideal Candidate

Required Skills and Abilities

• Exceptional internal and external Customer Service skills, strong verbal and written communication skills and phone presence. Exceptional sales, organizational and negotiation skills as well as excellent attention to detail.
• Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment.
• High degree of integrity and work ethic. Professional demeanor and appearance, and a personal style that builds trust, and a sense of urgency. Always represent RCS in a positive and professional manner in electronic, written or personal communications.
• Open minded, friendly, strong work ethic, self-motivated. Eager and willing to learn.
• Timeliness, accuracy and attention to detail are skills essential for success in this position. Ability to use and manage time tracking systems preferred.

Education and Experience

• 3-5 years direct sales experience, primarily in computer-related fields, preferably point-of-sale systems.
• Industry knowledge (network of key players, ecosystem, needs/challenges, etc.) preferred.
• Can articulate the value proposition of key retail initiatives, i.e. cloud/SaaS, omnichannel, business intelligence, etc.
• Solid experience in lead qualification, pre-visit planning, account development and territory management.
• Demonstrated ability to convert sales prospects to closed deals.
• Experience and proficiency in Microsoft Office Suite including excel, PowerPoint and word, Google suite and database programs is required.
• Experience or training in a Connectwise environment is a plus.

Working Conditions

• Located and able to work in the US from an RCS-based office space in NH or remote. Remote employees should adhere to the Work At Home Policy.
• Primarily in an office environment, talking on the phone 70% of the day and working on a computer 90% of the day.
• Will be expected to travel as needed on company business for prospect visits and tradeshows requiring travel, overnight lodging, and driving in inclement weather.
• Employees upon occasion can expect to fulfill requests outside of their core accountabilities, etc.

 

Work hours to be determined based on needs.

Annual Wage depends on experience.

Please submit your resume and a cover letter to amurphy@retailcontrolsystems.com